North American Van Lines

We recently hired North American to move us from NV to MO. At the last minute, North American informed us that a different company, Atlas Transfer, was going to be handling the delivery of our items. The out-of-state delivery crew was in a big rush to beat the traffic back home and as a result rushed through the delivery of our items, resulting in damage to several pieces of furniture. They also failed to reassemble several items. After our move, even with our well-supported facts, the claims adjuster was very dismissive and uncaring and did not resolve the claims to our satisfaction. It's clear that this company doesn't honor their obligations and places no value in preserving a customer's goodwill. Based on this experience, we would NOT recommend using North American Van Lines.

Move size: 4 Bedroom Home Service cost: $35000

 
Warning, warning, warning.  Beware of the dirty practice the mover uses.  It nauseates and disgusts me deeply every time I think of our experience with this mover – North American Van line.  They badly scratched our like-new condition Ethan Allen fine dresser and an end table and we could not do anything about it because they put “scratches top, side, edge, left, leg…” damage codes when there were none.  On the loading day, the mover/driver scribbled down lots of codes for every piece of furniture.   At the time, I did wonder what was he writing so quickly but didn’t want to “waste” his time interrupting.  Never did it occur to us that he was blindly writing the damage codes for every piece of furniture even when there were no damages because he never ever took a glance at any piece of our entire load.  He put down every possible damage code specific to each type of furniture for every item in our entire shipment to cover their [EDIT].  At that time, trying to be as accommodating as possible, I hastened and misread the column label of “CONDITION AT ORIGIN” as “CONTENT AT ORIGIN” so I did not question what those codes meant.  To make the matter worse, we could not be present to receive our shipment so my younger son did for us.  When he pointed out about the damages at the receiving time, they told him that it was indicated on the Inventory as damaged so my son could not dispute it because he didn’t know which was true.  Granted it’s my fault not taking time to carefully read the papers before putting John Hancock on the dotted line, yet it’s despicable for them to practice business like that.  I regret I paid them good tips against my son’s objection.   Though I did research a lot about hiring a mover but never read any consumer mentioned about the way they practice the damage codes system.  I had put off writing this review because I was so sickened by that.  Now I have calmed down enough to put this out, I only hope this review will keep many prospective customers from falling into this trap.  My loss will serve as your gain. Better luck for your moving.
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Service cost: $7410

We hired North American moving company for our relocation from San Antonio TX to Phoenix AZ. We would like to warn everyone not to hire this company for their house move or relocation. We had a horrible experience. Lots of our stuff was damaged in the transit, staff was very rude and mostly clueless. They did not even bother to notify us when they could not deliver on the promised date. We had to keep calling them to figure out where our stuff was.

We now feel that we should have looked at all of their negative reviews before hiring the incompetent North American Moving company. So do your homework and due diligence hiring any movers. They were very expensive, and we thought it would be smooth and professional move as promised, but it was the opposite. We have moved many times before but never had such a bad experience and poor customer service (previous moves were through employers). Packing was horrible and done by inexperienced staff. They did not protect the heavy furniture. They reimbursed us after several months for small broken items but not for the dining table. They are saying they are not liable for the crack as it is weather related, even though it cracked during the move. They even sold us insurance and still will not reimburse us. People who came to deliver the stuff were shocked to see how the stuff was packed and handled. All the boxes were damaged and torn. We have photos to show their packing and how they handled our stuff. If you see North American Moving company, run in the opposite direction as fast as you can.

Move size: 4+ Bedroom Home Service cost: $22000

North American Van Lines delivered my items cross country from California to Mississippi. Upon delivery, I was missing many items to include two antique couches and an oversized antique chaise lounge chair. Not once did they tell me that there were no couches in the truck. My items were delivered in an 18-wheeler, so I definitely assumed all of my items fit and were present. As the workers were bringing in boxes, they kept asking me where various boxes were to be taken. I kept telling them that this box and that item and that vase and so on were going to go by the gold antique couch.. I made reference to my couches several times. Not once did they even mention that they did not have or even see my three couches. They were the largest pieces of furniture. At the very end as they were preparing to leave, I asked about my antique couches. They said they were not on the truck and they had no idea where they were and that they only picked up the items from the storage facility. They said I had to file a complaint with the storage company and that they were not responsible. I had an antique early 1900s curio cabinet that arrived. The entire bottom leg is missing. I cannot even repair it. The curio is broken which I could have dealt with but the entire leg is missing and I have to keep it standing upside down until they can acquire the missing leg. I have an invaluable 1800s murphy bed that was delivered missing the entire top portion and my interior bedsprings are cracked and broken as if someone opened it and ripped them. They were not noted as broken on my delivery paper. One of my antique chairs that were delivered is missing the back and two other antique couches are broken and cracked.. My 5 foot tall wall painting has a crack in the glass. My antique buffet has been scratched in several places. Many of my antique glassware was delivered broken in the boxes. Several of my collector bottles of wine were delivered broken and spilled overt the other contents of the boxes. I am very displeased with this move. I am a 100% disabled Army veteran that was unable to lift or move on my own. I retired in California and returned to my hometown of Mississippi and hired what I thought was a reputable company to deliver my valuables to me. I just had my new house built and moved in a few weeks ago. I was finally ready for my antiques. I am so hurt and disappointed beyond belief. I paid approximately $15,000.00 for my storage unit over the course of the last 9 years or so. Only a portion of my items were delivered and many of them broken, scratched, dinged, or otherwise damaged. I paid an additional $4807.78 to have my items delivered by the moving company.

Move size: 3 Bedroom Home Service cost: $4807

The most unprofessional company I’ve ever had to deal with. They contracted our move out to a moving company filing for bankruptcy (didn’t tell us found out online while wondering if they sold our stuff) which this company then laid off all their drivers. Because they had no drivers , they could not get us our stuff for almost 4wks!! North American van lines would tell us one thing and the other company (republic movers) would tell us another. They gave us 4 different dates that they promised we’d have our stuff and never called the day before or showed up. So finally after 22days of waiting (having thanksgiving on the floor) and right before Xmas we finally got our stuff. The movers broke the legs off our tv console, several dishes, they wrote on items, etc!! After filing a claim North American van lines won’t reimburse us for all the winter clothes I had to get my kids for school (since they couldn’t manage to deliver ours on time) the only reimbursement we get is a insulting $50 a day. That doesn’t fix our damaged furniture, That doesn’t cover anything we had to get to live on for a month without dishes, cookware, mattresses, bedding, and the list goes on and on. This has been beyond a mistake. We should have moved our stuff ourselves. Don’t take a chance at North American van lines. This was a expensive mistake. It costed us everything to use them. The few nice pieces of stuff we had they broke. It’s not right.

Move size: 3 Bedroom Home Service cost: $5300

We moved from Indio, California to Prescott, Arizona with North American Van Lines. Our move was coordinated by their agents, Burgess Relocation, Palm Springs in two stages. Furniture was packed and loaded in November, 2018 and stored until April, 2019 before moving to our ultimate destination, Prescott, Arizona. Beware of dealing with this company. After the furniture was loaded into crates on a flatbed truck I was asked to sign "Household Goods Descriptive Inventory", "Statement of Additional Services", "Bill of Lading & Freight Bill", and "Bill of Lading - Customer Declaration of Value" sheets. I was not given advance information regarding the last document. It contains "Option 2 - Waiver of Full Replacement Value Protection" which was completed for my initial and signature. As requested I signed this along with 8 other documents. Unfortunately, under this option the movers liability for items lost, damaged or destroyed is limited to $.60 per pound regardless of the value..Ethan Allen furniture is settled the same as Big Lots! Again this was presented as the truck is leaving my residence in Indio. Now I am living with a real life problem. The legs from an Ethan Allen dining table were lost. I have the table top and leaf. North American Van Lines settlement is $66.00! The dining table is not functional anymore. I don't believe Ethan Allen is selling dining room tables for $66.00! Another example, a Brown Jordan teak patio chair belonging to a set was essentially destroyed. North American Van Lines settlement $24.00.

Our claim was submitted online as requested by the carrier along with appropriate pictures. It was never appraised or reviewed by a third party. A settlement is offered based on the weight of each item times 60 cents. I will never use this company again and I recommend others to do the same. There are many other alternatives. Request full documentation before your furniture is loaded..not in the flurry of activity of moving day.

Move size: 3 Bedroom Home Service cost: $5389

My concern is regarding an unacceptable amount of damage to my belonging while receiving professional moving services through North American VanLines / AirVan / Sirva and a denied claim.

I spoke with Sirva - North American Van Lines regarding a move from California to New Jersey for work. I had two full discussions with the Professional Move Coordinator regarding my belongings being in packed in storage and needing to be moved across the country. I inquired about the various ranges of insurance listed on the contract and what they covered. Although we discussed percentages of coverage, it was never mentioned that customer packed boxes would not be covered. Therefore, I purchased 100% insurance. Please note that I have moved several times in the past and utilize quality wrapping, peanuts, bubble wrap, heavy duty boxes etc. and all my delicate items were marked fragile all around the box.

My belongings arrived in the timeframe as described, and while the movers were moving, I noticed particular one of the movers was very rough in how he was handing the items. Examples include dropping a lazy boy chair on the ground once inside and the chair making cracking sounds. I abruptly looked at the mover and he replied "It's heavy". Or him flippantly bouncing his dolly down the stairs without picking it up, causing a loud banging noise at each step and shaking of the stairwell. Items had also been left on another truck which involved a second trip, and paperwork was forgotten which involved a third trip.

Most importantly, while the movers were present, I noticed a number of boxes appeared a bit smashed, and I therefore starting opening them to find that approximately 18 pieces, $659.67 in damage, in over 7 different boxes were broken. In addition, a very large vase that was to be boxed and transported by the company was missing, and when asked about it, the mover responded "It probably got broken and was thrown away." Subsequently, I filed a claim with the company regarding the broken items and was informed by a Senior Claims Adjuster that "While reviewing your signed delivery documents, I find that all cartons are listed as PBO-Packed by Owner. I am sorry to advise that since we had no control over the packing of such cartons, we are unable to accept responsibility as claimed. Therefore no settlement check will be forthcoming."

My dispute is that firstly, the incredible amount of carelessness demonstrated and damage to my boxes reflects a lack of concern, professionalism, and handling by the movers and not a customer packing issue. Therefore, I would like to dispute that the cause of the damage was customer error.

Secondly, the large vase was not packed by the customer and was to be packed by the movers and never made it to the destination.

Lastly, in two full inquiry conversations regarding insurance with the booking agent, never did he advise that the packed boxes I had described to him would not be covered yet upsold me on the most expensive insurance amount.

NOTE THAT I COULD ONLY UPLOAD TWO PICTURES YET HAVE 18 PICTURES TO SHOW.

Move size: 1 Bedroom Home Service cost: $4390

I honestly don’t know where to start. My rating is a zero, so the 1 star is for the movers from the house we moved from. We had a delivery date of 10/27/20 and the furniture actually came on 11/9/20. My 80yr old mom slept on a air mattress as did myself and my daughter who made the 13hr drive to help us.I She and her boyfriend were staying 1 week before they had to go back home. I needed to help my mom up from her mattress every time she had to get up. When they started unloading everything… we were informed that they lost one of the beds! Who loses a bed? Of coarse we couldn’t go through all the boxes that day and thankfully you have 90 days to do so. Well we had the happy surprise of finding heirlooms that have been in the family for generations that were broken. Some of the items were originals or so old, you couldn’t find a replacement for it. You tell me how you can put a value on items like that? I made my list, took my photos of everything and did my googling to try and find replacements from antique auction houses or specialty stores. One was not replaceable, I couldn’t find one anywhere, so I looked for the same artist/designer and within the same century. I took 3 photos and took the average of the 3 for the replacement. Nope… they want to glue it back together. This bowl is in 2 pieces, and not a straight break in the middle. We have a one of a kind game table with a color matching small removable cabinet that sits there for when you play checkers, chess or dominos. The top of this game table flips over to a gorgeous mahogany finish. The dominos part is done on a felted green area. You could play a dice game I guess also. It has matching chairs also. Anyways this gorgeous, handmade table is worth thousands of dollars. It was my great grandparents, so again it’s been passed down. The movers broke the legs off from it. They tried gluing it back together but it didn’t work and it left, white glue all over this antique table. Should a family member decide to sell it for a down payment on a house or something important, it won’t hold its original value because it will be listed as repaired. I’ve seen the site that sells antique tables and they’re magnificent. Some go for over $200,000. This table is worth $7,000+ and I wanted them to pay $1,200 for the loss it’s going to take for being repaired. I got a whopping $250 for the damage. Baccarat, Waterford crystal glasses that were packed inside their original boxes and they’re nice boxes. 3 of them got broken. A Bleek cottage that was my grandmothers, broken. There’re so many more items. I had my total at over $6,800 and I received $2,200 and they didn’t cover the bed! There was no way of proving it. The copy of the item list they give you when you leave your house, well you get the 3rd copy and you can barely see anything. The movers up here commented on it but when it came it reimbursing, nobody remembers anything about it.

IF YOU HAVE ANYTHING VALUABLE OR BREAKABLE, DO NOT USE THEM. IF YOU HAVE SOMETHING PRECIOUS TO YOU… TAKE WITH YOU, IF YOU CAN!!!

Move size: 3 Bedroom Home Service cost: $6500

They leave a lot of information out. They will sub-contract your move out. My stuff was shoved into small box vans, taken another 10 hours away, unloaded into a storage unit, then reloaded, again shoved, into part of another sub-contracted out semi with other peoples stuff. Driven to several states before delivering to my new house almost 3 weeks later. And by the way being asked by the truck driver if I knew anybody that could unload my stuff! At the cost of almost 6 grand more and our stuff was treated like garbage. Boxes shoved so much that they become half their size resulting in everything in the middle of the boxes being broken. Old wood with slate top desk, broken. Trunks, dishes, a large air compressor, you name it, broken and unrepairable.

If you value your stuff please GO SOMEWHERE ELSE!!!! We have never hired anyone before and thought this being the top movers in the country we would be safe....think again. Lesson learned, unfortunately at the cost of 30 years of our hard work being treated like trash and that's were a lot of it has to go now.

Move size: 3 Bedroom Home Service cost: $18000

One star is too good for this company. This move was an absolute nightmare! First of all, they failed to anticipate that they couldn't park on a SUPER busy 2 lane street blocking traffic for 4 hours. So they drove to another city, unloaded and UNWRAPPED my furniture and boxes, reloaded half of it into a smaller truck, delivered that to my house, then went back for the other half. The 3 stooges they hired to do this are mostly unemployed guys who do this temporary work when they want to pick up a few bucks. Clearly none of them had any training in moving nor did they have any common sense. The one guy with all gold teeth and tats and piercings from head to toe, was so high on drugs he couldn't stop jumping around and talking to the air and walls. When they tired of delivering furniture and crates to their designated rooms, they just started haphazardly piling it all in a heap in the garage. I was not aware of how horribly this was going b/c I was busy in the house trying to supervise the NAVL driver who was conducting a FAKE inventory of my belongings. He kept marking off stuff that had not even been delivered yet.

After they were gone I discovered the horror that had just happened. So I was relieved that I had spent the extra $ to get plenty of insurance. They brought my weedeater and edgetrimmer into the living room and left end tables piled on stacks of boxes in the garage. My super heavy, upholstered, mechanical bed had been dragged across my wood floors leaving permanent gouges in the floor finish and tearing the bed upholstery. They set the bed up but failed to remove the zip ties from the mechanics underneath, so when the remote was used to adjust the bed, all kinds of parts broke and fell off on the floor. The 65" TV that was 2 months old, was packed in its original box with all of the original styrofoam packing. They destroyed it. The insides of the TV were scrambled. They obviously dropped the entire box. But NAVL said since there was no visible damage on the outside of the TV, the damage was done by me so no reimbursement. My 50" TV...exactly the same, insides were scrambled...no reimbursement.

BTW, did you know that the insurance company OWNS the moving company? No conflict of interest there! NAVL and Allied are both owned by the same insurance company. I have 44 photos of my destroyed property, but interestingly, the claims form does not allow you to attach photos. I wonder why?

In the garage I found total chaos. Nothing was neatly stacked. No pathways. The door to the house was blocked. Empty shelving units were piled on top of broken plastic storage containers. Boxes were broken open and contents strewn about on the floor. Boxes marked "fragile" were smashed on the bottom of a tall stack including heavy tools. A glass table top was laying on the garage floor with a metal table on it. My packed Epson Workforce printer, was on the floor, box smashed in by the weight of heavy furniture on top.

I filed a lengthy, detailed claim. The "appraiser"/furniture repairman that they routinely use, clearly had NAVL's interests in mind so he could remain their go-to guy for the next sucker that uses NAVL. Short story long...they paid for NOTHING other than part of my bed!

Move size: 2 Bedroom Home Service cost: $7200

The move from CA to NV was a nightmare. We used NAVL as a 3rd party company through a local mover in CA that I'd used for local moves twice before. I trusted them and trusted that our belongings would arrive safely and intact. That didn't happen.

We knew our move was going to be costly since interstate moves are based on weight as opposed to by the hour. So, we were prepared for that. We did save money by packing about 90% of our belongings and letting the mover pack the rest such as my husband's office and the kitchen. What we weren't prepared for was what we found after boxes were opened that had been packed by the movers. Nothing but an illogical, disorganized mess. Nothing was packed properly, and a bookcase was completely destroyed. And when I say destroyed, I mean completely obliterated to the point where it had been broken in half! There was also a desk and wardrobe closet that didn't survive, and a box was not delivered to us. I contacted our move coordinator about what I'd found, and she sent me a claim form to try to recoup some of the damages. However, after reading the instructions on the claim form, and learning that I cannot replace any items until someone comes out to assess the damage, I decided not to file a claim. Especially since the total loss only comes to about $250; for a wardrobe closet, a $25 Walmart bookcase and a desk that was probably about $100. So, I don't want to waste anyone's time for such a paltry amount. We did end up with a refund of around $2,000 because of the materials I bought and much of my own packing I'd done. That being said, nothing should have been broken if it had been handled with more care. The desk and wardrobe closet survived 3 other moves, they should have survived this one, too. And the bookcase never should have been destroyed like it was. I was told it did survive the move; it was destroyed when it was placed in the storage unit we had to rent. We also know a box didn't get delivered to the storage unit. We've opened every box and cannot find the box I packed that had towels and a 3-tier glass corner shelf, and a bracket for my jewelry tree I'd wrapped inside. Fortunately, they can be replaced, but I'm still disappointed it didn't make it.

Other issues included but not limited to:

- I bought boxes, packing materials, and kits specifically for packing glasses and dishes, and other fragile items. Nothing that I bought was used. NOTHING. I opened a box and found everything I'd bought specifically for that was unopened. I had even asked at one point during the packing if the bubble wrap pouches, or the dish and cup packs were used, (I needed to use a few and couldn't find any) I was told yes, that they were all used. None were. NONE. Not one of the bubble wrap pouches were used to pack my dishes and glassware. They were supposed to be used specifically for glasses and plates and I found they had been simply thrown into other random boxes in such a way that they were useless to protect what they were put in with.

- Cleaning supplies such as an unsealed can of Raid was packed with food! Rat poison was also packed in a box with items it never should have been packed with. Fortunately, it wasn't anything that needed to be saved.

- Nothing was marked fragile that should have been such as the stemware that was packed by them.

- None of my pots and pans were wrapped so one of my small frying pans got chipped.

- My curtains were wadded up and shoved in a box and, for some bizarre reason, they smell like pee. I had to wash all of them.

- All of the wardrobe boxes I packed were completely destroyed. All of our clothes were in a heap at the bottom of boxes that were crushed and smashed. I had to replace at least 2 dozen hangers because of that.

- My 2 coffee tables were scratched and gouged. It's going to take a lot of time and elbow grease to get them back to how they're supposed to look. One wasn't even wrapped in a blanket. It was sitting on its side on top of a box when we opened the storage unit door.

I could go on but I'm limited to a certain number of characters. The pictures speak for themselves.

I do NOT recommend this company.

Move size: 3 Bedroom Home Service cost: $9900

I'm very disappointed with the service we received. Do you know how terrible it is sleeping on air mattresses during Christmas, freezing because all of your stuff was packed away with a company that promised us a delivery time? Because I do now. The driver had called and told us he would deliver that Wednesday, then would try for Friday (which he didn't). It then showed up six days after the latest possible time point in the window. The group unloading our packages was throwing boxes around and made a giant mess of our bathroom (it took considerable cleaning). Many items were broken upon delivery (not upon packing). I am incredibly dissatisfied with the service. When I expressed my frustration to the dispatcher I was told also how it could be worse and that they have other customers with month long delays. I was also not thrilled that when I showed the driver how items had been bent or ruined he tried to bend them back and further damaged the material. Moreover when I expressed these concerns to employees I didn't even receive an acknowledgement of what happened. Filing claims is a nightmare, I have low expectations for any compensation. We spent over $14k for a service that showed up late, provided terrible customer service and still broken many of our items.

Move size: 3 Bedroom Home Service cost: $13915

We have dealt with many of these issues in the past. There were a number of items that I brought up and I have brought them up with anyone I can get in contact with (with is and has been extremely difficult). I'm not sure if North American Van Lines has a corporate policy on passing the buck but it seems to be all I've encountered in my experience. Since there doesn't seem to be an understanding on your end of what we've experienced I'll try to outline it.

Our original shipment was miss estimated and at 6pm we were told another truck would be needed. This lead to our items being split up and then reunited at a warehouse in Houston. At this point we were told the driver chose the items most necessary to set up our home when it was discovered that again the items wouldn't all make it. Those items necessary for set up, in his opinion, included our Christmas tree but not our dishes. One daughters bike, but not the other. Our mattress but not the bedding. The dining table but not the chairs. The whole thing is laughable. I could go on and on but I'm so worn out from this whole process. The driver then transported our mattresses on the OUTSIDE of the truck, and left them in the driveway to dry out. A claim was filed and were promised it would be expedited. As of today we've still yet to have it taken care of. I did receive an email about a claims company coming out in the coming weeks in order to verify our claims. This is simply ridiculous. We've been treated like crap and now are being treated like lying criminals.

We were told to buy the needed pans, and meals would be reimbursed. However we just paid the company 15K. I don't have the cashflow to keep this up.

7/26 some of our items from the 2nd shipment arrived, although several boxes are still missing. The driver showed up at approx 9:30, but parked around the corner because he didn't have any help. The unload crew had miscommunication and finally arrived several hours later. Several of our boxes were smashed. My dress closes will need a professional dry cleaning, our bbq grill is broken, our children's books were shipped in the bottom of the grill and then left on the back porch last night without us knowing.

My father suddenly and tragically passed away 1 year ago. I was left his two office chairs. They obviously have priceless value to me. The second chair that arrived yesterday is very damaged. I am broken. This process has hurt our family. This process has been HORRIBLE. I have asked for someone, anyone, to please make this right. Everyone involved has blamed someone else.

I have been patient. I have been understanding. I have believed people when they said they would call back, fast track a claim, or quickly figure out a way for my young daughters to get their things here that are essential for getting settled in a new home 945 miles away.

The total lack of concern, the passing the blame, and doing everything you can to cover your own butts is disgusting, negligent and lacks decent human kindness. We're out a small fortune and NAVL sees no need to make this right.

We have kept our boxes, taken our pictures, and jumped through every hoop they've asked. It's clear how this game is played and it's clear most of their customers lose in the end. Clearly we've lost.

We've filed every claim, and waiting to be reimbursed and updated on our still lost boxes. 8/11 we're notified the restoration company lost the paper work on our claims and are having to refile. Additionally the Mike Byerley who is the customer service agent refuses to accept or return phone calls. Take it from a seasoned mover. Do NOT use this company.

Move size: 4 Bedroom Home Service cost: $15000

Driver showed up with no help.  Driver showed up with a truck with not enough room for our goods.  They eventually sent another truck called the overflow truck.  Unbeknownst to us, they deliver this truck of goods whenever they happen to have a truck available, coming through the locations involved and with enough room.  Could be a day or 2 years.  No one told us this as the truck drove off with our things we need and NAVL only says they can give me no answer as to when it will be delivered.  What?! How on earth is that acceptable?  They now treat me with contempt because I want to know when they'll be delivering our stuff.  And they have charged our credit card already.  They haven't even completed the job.  We also got no order of service and no bill of lading.  There wasn't even an accurate inventory of what went on which truck.  Shameful company.

Service cost: $5230

BIGGEST MISTAKE I HAVE EVER MADE!! There were items damaged and missing when the truck arrived.  I submitted a claim over 7 weeks ago.  It is excruciating trying to get compensated for the damaged items.  I paid $9,000 for a full packing and unpacking service.  They did not do the unpacking - my husband and I did.  I am still waiting to be compensated for items that they know they lost.  Do not use this company.  They are quick to get your money and very slow to help you when they have damaged or lost your property.    .

Service cost: $9000

My things were picked up in Oklahoma and I moved to Pittsburgh. My stuff has not moved. It's been 10 days and the DRIVER NEVER PICKED UP MY THINGS. NEVER. No one bothered to mention that there was an entire shipment waiting for pick-up, they just let it sit there until I started bugging them about delivery. Now they have no idea when it will get there and don't seem too concerned at all that this happened. No one has said the words "i'm sorry" to me. This is insane. I'm living on folding chairs and an air mattress and they just email me and say, the driver never picked up your things, we don't know what's going on but we're looking into it. These people are UNRELIABLE and UNTRUSTWORTHY.

Service cost: $8088

People were friendly and I trusted them. But a significant number of things didn't arrive at my new location -- random things - like my favorite painting, half of the dollhouse, cooking items, linens, tchotchkes. But because I couldn't identify particular numbered boxes that were missing, I got zero understanding or compensation. I read this on someone else's review and didn't believe it - but it is true. YOU NEED TO WATCH EVERY SINGLE BOX THAT LEAVES YOUR HOUSE AND CHECK THAT THERE IS A NUMBER ON IT. Otherwise, you're SOL when your items go missing.

Move size: 3 Bedroom Home Service cost: $3800

There were many aspects of this move that were poorly handled. First, we had hired them to also pack our belongings but the packers rushed through and left with many items still unpacked, so we had to do some packing ourselves. A number of items were also lost (suspected to be stolen) such as a bike and laptop computer. The worst part was the severe delay in our delivery that they refused to compensate us for. We were given a quite wide delivery window but then after we arrived in our new house we were told that the delivery window had been moved up for reasons out of their control. However, these reasons, such as it being an international move and the presence of holidays, were all known items prior to when we were given the delivery window. The also used "the availability of Canadian customs" as an excuse even though customs is always available and I seriously doubt they had even contacted them yet as our stuff was still sitting in a warehouse at this point. Our car was also separated from our household goods at this point because they needed my work permit to ship it. I was only informed of this a few days before the shipment was supposed to take place and later told that it was my fault for not knowing that a work permit was needed to ship a car. I maintain that knowing what paperwork is needed is part of the movers job and one of the reasons I paid a mover to do this job. When we started to ask about how compensation was handled for delay of delivery our move coordinator did not answer and started completely avoiding us, not answering any emails in which we brought up the subject and never returning phone calls. When the car finally arrived 19 days late (still 14 days after their new window) it was dropped off at a warehouse. I was told that we could be called 1 or 2 days in advance of delivery, but instead we were called after the car had already been dropped off. When I filed for a delay in the household goods (which were a day late even by the new deadline) I was told that they only compensate for specific actual costs that I did not incur or have receipts for, which is totally unfair as they refused to give me such information before hand. When I submitted a claim for my rental car expenses I was told that they had no liability since they had used a third party to ship the car, even though my contract to have the car shipped was with NAVL. I contacted my move coordinator who told me that this very long delay was because I did not have my work visa when he asked (I didn't have it yet, but did send it the day our stuff was supposed to be loaded, only a few hours after I crossed the boarder and got it) and that there would be no reimbursement for the car delivery being delayed by several weeks.

Move size: 3 Bedroom Home Service cost: $14000

We got several quotes from different moving companies but decided to go with North American as we were assured that the cost would not be higher, we would have superior service, and our belongings would be loaded onto the truck that was headed to our destination. The representative came to our home and looked at all of our belongings and said I overestimated by 1,000 pounds so the cost should not be more- it could be less though.
We signed..the day before our belongings were to be loaded we were informed that the truck was in a different state so our things would have to be loaded onto a different truck and put into storage for a few days- just what they said would not happen.
Then when calling to find out when our things would arrive we were informed that our belongings were split into 2 shipments as they did not contract a truck big enough. We were also notified that the actual weight was 3,100 pounds more (30% missed estimate- that is not acceptable!) than estimated which meant we owed $2500 more ! We were not asked if we would like to wait to have all belongings shipped together, let alone notified - I had to do all of the calling/emailing to find anything out!
Many of our boxes were damaged, furniture scratched, wood chipped etc.
Our second shipment arrived 12 days after the last day our things were supposed to arrive. We are missing items and they are still missing with little to no communication as to what is being done to find them or resolve this.
I would not recommend this company to anyone. We have been on the phone numerous times and no one seems to care. Terrible customer service and overall service..

Move size: 3 Bedroom Home Service cost: $11100

We picked North American Van Lines because they gave us a good quote and the sales person was nice. Well, they were awful. They outsourced our move. The morning of the move the driver informed us that all our stuff would not be going on the same truck. They picked up to much stuff at the first stop. But said no worries your stuff will be put on a second truck and all will be fine. Well, it wasn’t fine. The first truck came in good time but the second truck didn’t leave Florida until the date our contract said all would be delivered. We got the bulk of our stuff two weeks later. We had no clothes and when I contacted our movers they said not our problem call corporate offices. Well I did and two weeks later am still waiting for a supervisor to call me back because according to them clothes aren’t essentials. I had a funeral to go to and my husband had a job interview which we both had to buy new clothes for and they don’t care. The movers who packed the truck left my,house a mess. I had a friend lock up and they left McDonald wrappers and cans everyrwhere. They stole chicken wings I had in my freezer for my friend. They stole a check I had left in a draw and I had to put a stop payment on and we didn’t get brand new fishing poles and my piggy bank never showed up. We had damage to stuff. I don’t complain it isn’t in my nature. I hate to do it. But this company is awful. If I could prevent one person from using this company it is worth it. They give you a great price. The sales man is nice but than they have you and after that no one cares. Worst movers ever.

Move size: 4 Bedroom Home Service cost: $7500

Cross country move from NY to Idaho. A professional pleasant woman came to the NY house, gave us a quote, and told us if we packed certain things like our clothes and our TVs, we would save some of the 22,000 quoted. We asked for a full pack out.
When the packers arrived, they did 2/3 of the packing, used left over boxes saved from our last move (charged for new ones), then hit the road without finishing the packing.
When we arrived in Idaho,they would not unpack until we gave them a certified check for 22,000 dollars. No adjustments had been made. We were told to contact customer service. Once we were able to talk to a human, we were informed that we had signed a "Guaranteed " quote. Guaranteed that they get 22,000 no matter what they provide or DO NOT provide. So, we paid for a full pack out, got a partial pack out, they used our boxes and charged us for new ones, there have been at least 7 calls to customer service with no compensation /resolution. In addition, Our 5000.00 desk is damaged, but, of course, it is documented as damaged before packing. Not true.
North American states " they really have nothing to do with the move, Beltman is responsible for all that happens." Why have customer service if the answer is to wash your hands of all that happens? This all screams scam to us. Blaming the customers all the way and taking our money for POOR service.
The only decent part of this was the crew who unpacked in idaho worked very hard and did their best.

Move size: 4+ Bedroom Home Service cost: $22000

Estimated one amount to get the business with low load weight and box count. They then attempted to charge 33% more once they had my stuff in their possession. Do not use - they will hold your household possessions hostage after lowballing the quote.As a side warning - the packing help is painful. Having moved a 3 bedroom house 2 other times with 3 movers, the standard time is 3-5 hours. This crew took 9 hours due to constant phone calls, breaks, and packing of near empty boxes.

Service cost: $4800

Here are the following complaints which I expressed to the moving company in my delay of claim form. They denied my claim because I was a small load.   1) I was told that my belongings would be delivered between June 26th and July 7th. My belongings did not arrive until July 17th, 10 days late, which is entirely unacceptable. University moving knew about my load needing to be delivered to Bozeman, MT between June 26th and July 7th since late March. 2) Although my belongings were supposed to be carefully numbered and loaded onto the truck at my original destination, not all of my belongings were numbered. When the movers came, I kept catching the movers loading unnumbered boxes. Some of the items that were delivered at my new apartment were never numbered and the delivery driver noted this when he loaded my belongings at the warehouse for delivery.   3)     Although I was told before I signed the contract that my belongings would be loaded directly on the truck that would take my belongings to their final destination, my belongings were loaded on a smaller truck and taken to a warehouse to be assigned a driver. 4)     The movers at my old apartment arrived 2 hours after the assigned time window and were completely unprepared to move me. They did not bring the required tie downs to secure my belongings in the truck. I had to drive one of the movers to Ace Hardware to pick up rope to secure my belongings. Additionally, they did not bring the mattress boxes that I requested to protect my brand new mattress and box spring which had never been moved. Both my mattress and box spring were loaded into the truck uncovered causing them to arrive at my new apartment covered in dirt and grass stains. Both of these actions are completely unacceptable for a professional moving company. 5)     At my old apartment, the movers broke my laundry rack when loading it into the truck. They then claimed that it was broken when they loaded it and that they did not break it. I told them that this was not true. Why would I want to move something that was broken? They did not apologize or offer any means of accepting responsibility. When they arrived at the warehouse they covered the break in duct tape. 6)     I was charged the full amount (a little over $3444) on my credit card. Because I was under on my weight, I am due a reimbursement. Since the shipment is so late, I will be charged interest on the amount due back to me since it takes North American Van Lines 45 days after delivery to provide reimbursement. It is unethical for me to be charged extra money because North American Van Lines delayed my shipment and has an extremely slow reimbursement process. 7)      The agent told me I could customize my delivery dates, which was not true.       8)The agent told me that he would be the primary contact on the account throughout the entire moving process. Instead, a customer service agent became the primary on the account after the contract was signed. .

Service cost: $3400